Refund and Cancellation Policy

1. Introduction

At Pomodore, we strive to provide our users with the best possible experience. If for any reason you are not satisfied with our service, we offer a 30-day refund policy to ensure your satisfaction. This policy forms part of our Terms and Conditions.

2. Refund Eligibility

• 2.1 30-day refund period: You are eligible for a refund if you request it within 30 days of your initial subscription purchase.
• 2.2 Subscription plans: This refund policy applies to all subscription plans offered by Pomodore.
• 2.3 No questions asked: We offer refunds without requiring any specific reason. If you are not satisfied, you can simply request a refund within the 30-day period.
• 2.4 Duplicate or wrong charges: If you were charged twice, charged an incorrect amount, or charged after a valid cancellation, we will refund the excess or incorrect amount in full, whether or not the 30-day period has passed.

3. Cancellation

• 3.1 How to cancel: You can cancel your subscription at any time from your account or by emailing hello@pomodore.in. To avoid being charged for the next billing period, cancel before the renewal date.
• 3.2 Effect of cancellation: After cancellation you can continue to use the service until the end of the period you have already paid for, and no further charges will be made. Auto-renewal mandates can also be withdrawn through your bank or payment app.

4. How to Request a Refund

• 4.1 Contact us: To request a refund, please send an email to hello@pomodore.in. Include your account details, the invoice or transaction reference, and the reason for your request (optional).
• 4.2 Processing time: Refund requests will be acknowledged within 48 hours and processed within 7-10 business days of receiving your email. The refund will be issued to the original payment method used during the subscription purchase. Your bank or payment provider may take additional time to show the credit.
• 4.3 Taxes and invoices: Refunds include the GST charged on the refunded amount, and a credit note will be issued where required under the GST law.
• 4.4 Confirmation: You will receive a confirmation email once your refund has been processed.

5. Non-Refundable Services

• 5.1 After 30 days: Except as stated in clause 2.4 and in the case of discontinuation of the service by us, refund requests made after the 30-day period are not eligible for a refund.
• 5.2 Partial refunds: We do not offer partial refunds for unused portions of a subscription after the 30-day refund period.
• 5.3 Payment gateway charges: Where a refund is made, any non-recoverable fees charged by the payment processor are not deducted from your refund unless the law allows it and we have told you so beforehand.

6. Your Statutory Rights

This policy does not limit any right you may have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. If changes are made, we will notify you by email or through Pomodore. Changes apply to purchases made after the update; purchases made earlier remain covered by the policy that applied when you bought. Your continued use of the service after such updates constitutes your acceptance of the new policy.

8. Contact Information and Grievances

For any questions or concerns regarding this Refund Policy, or if your refund is delayed, please contact our Grievance Officer at hello@pomodore.in. We will acknowledge your complaint within 48 hours and resolve it within 30 days.